Privacy Policy

Last Updated: July 2026

At My Sweet Suga, we respect your privacy and handle your personal information with care.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or interact with us, and how we use that information.

This policy is designed to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant U.S. and international data protection laws.

Information We Collect

When you use our website or place an order, we may collect:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment-related information handled by our payment providers
• Information you provide when contacting us or filling out forms
• Technical and usage data, such as your browser type, device, IP address, and pages visited

We only collect information that is necessary to run our business, process orders, communicate with you, improve our website, and provide our services.

How We Use Your Information

We may use your information to:

• Process and complete orders
• Arrange shipping or local pickup
• Send order confirmations and updates
• Respond to questions or customer service requests
• Issue refunds or resolve order issues
• Improve our products, website, and customer experience
• Prevent fraud and protect our business and customers
• Send marketing or promotional messages when allowed

Where required by law, we rely on legal bases such as your consent, fulfilling a contract, meeting legal obligations, or our legitimate business interests.

Payment Information

Payments are handled by third-party payment providers used by our website.

My Sweet Suga does not store full credit or debit card numbers on our systems.

Payment providers process your payment information according to their own privacy and security policies.

Sharing Your Information

We may share your information with trusted service providers when needed to run our business, including:

• Website and e-commerce platforms
• Payment processors
• Shipping and delivery services
• Email and marketing providers
• Analytics and technology providers

These providers only receive the information needed to perform their services and are expected to follow applicable privacy laws.

We may also share information if required by law or to protect the rights, safety, or security of My Sweet Suga, our customers, or others.

My Sweet Suga does not sell personal information for money.
However, some data sharing (such as analytics or advertising tools) may be considered “sharing” under laws like the CCPA/CPRA.

Cookies & Website Technology

We use cookies and similar technologies to:

• Keep the website working properly
• Remember your preferences
• Understand how visitors use the site
• Improve performance
• Support marketing and analytics

Where required by law (such as under GDPR), we will ask for your consent before using certain cookies.

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect how the website works.

Email & Marketing Communications

If you sign up for emails or promotions, we may send you updates, product launches, and special offers.

Where required by law, we will ask for your consent before sending marketing messages.

You can unsubscribe at any time using the link in our emails.

We may still send important messages related to your orders, payments, shipping, or customer service.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as needed to:

• Complete orders
• Maintain business and tax records
• Resolve disputes
• Prevent fraud
• Meet legal requirements
• Operate our business

When required by law, we will delete or anonymize your information when it is no longer needed.

Your Privacy Choices

Depending on where you live and applicable laws (including GDPR and CCPA/CPRA), you may have the right to:

• Access – Request a copy of your personal information
• Correction – Fix inaccurate or incomplete information
• Deletion – Request deletion of your information (with some legal exceptions)
• Data Portability – Request your data in a portable format (where applicable)
• Opt-Out of Sale or Sharing – Ask us not to sell or share your information for certain purposes
• Limit Use of Sensitive Information – Request limits on how sensitive data is used (where applicable)
• Withdraw Consent – Withdraw consent where processing is based on consent
• Non-Discrimination – You will not be treated unfairly for exercising your rights

To exercise your rights, contact us using the information on our website. We may need to verify your identity before processing your request.

If you are in the European Economic Area (EEA), United Kingdom, or a similar region, you may also file a complaint with your local data protection authority.

Children’s Privacy

Our website and products are not intended for children under 16, and we do not knowingly collect personal information from them.

If we learn that we have collected information from a child under 16 without proper consent, we will take steps to delete it.

Third-Party Links

Our website may include links to third-party websites or services.

We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before using those services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, how we handle your information, or want to make a privacy request, please contact us using the details on our website.

My Sweet Suga
mysweetsuga.com