Terms and Conditions

Terms & Conditions

Last Updated: July 2026

Welcome to My Sweet Suga. By accessing our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions.

Products

My Sweet Suga offers handcrafted soaps, body care, skincare, grooming products, fragrance products, and gift sets.

Because many of our products are handmade in small batches, slight variations in color, texture, shape, appearance, or scent may occur from batch to batch. These variations are normal and do not affect the intended quality of the product.

Product descriptions and photographs are provided as accurately as possible. Colors may appear slightly different depending on lighting, photography, or your device screen.

Product Use & Allergies

Please review the full ingredient list before using any product, especially if you have known allergies or sensitivities.

We recommend performing a patch test before using a new skincare or body care product.

Discontinue use if irritation occurs.

Unless otherwise stated, My Sweet Suga products are intended for external use only. Avoid contact with eyes and keep products out of reach of children when appropriate.

Information provided on this website is for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Orders

Customers are responsible for providing accurate billing, shipping, contact, and pickup information when placing an order.

Once an order has been submitted, changes or cancellations may not always be possible because processing may begin shortly after purchase.

We reserve the right to cancel or refuse an order due to suspected fraud, pricing errors, inventory issues, payment problems, or other circumstances that may prevent us from fulfilling the order.

If we cancel an order that has already been paid for, the appropriate refund will be issued.

Handmade & Small-Batch Availability

Many My Sweet Suga products are made in limited quantities.

Adding an item to your shopping cart does not guarantee availability until checkout is successfully completed.

Products may sell out and may not always be immediately restocked.

Processing & Shipping

Processing times shown on our website are estimates and may vary during launches, holidays, promotions, or periods of high order volume.

Shipping transit times are separate from processing times.

Once an order has been transferred to the shipping carrier, delivery timing may be affected by circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address.

My Sweet Suga is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

Local Pickup

Local pickup is available only during the pickup days and times offered at checkout.

Orders must meet any applicable advance-order and preparation requirements stated on the website.

Customers should wait until they receive confirmation that their order is ready before arriving for pickup.

Orders that are not picked up within the stated pickup window may need to be rescheduled.

Returns, Refunds & Exchanges

Due to the personal-use and hygienic nature of soaps, skincare, body care, beard care, fragrance products, and other cosmetic or grooming items, we generally do not accept returns or exchanges on opened or used products.

If your order arrives damaged, defective, incorrect, or missing an item, please contact My Sweet Suga as soon as possible after delivery with your order information and clear photographs of the issue.

Eligible resolutions may include a replacement, store credit, or refund depending on the circumstances.

Shipping charges are generally non-refundable unless the error was made by My Sweet Suga.

Lost, Stolen or Misdelivered Packages

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.

My Sweet Suga will assist when reasonably possible; however, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Pricing

All prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, product availability, and bundle offers may change at any time without prior notice.

Promotional offers cannot be combined unless specifically stated.

Intellectual Property

All My Sweet Suga branding, product names, logos, photographs, graphics, written content, packaging designs, and original website content are owned by My Sweet Suga unless otherwise stated.

Content may not be copied, reproduced, distributed, sold, or used for commercial purposes without written permission.

Website Use

You agree not to misuse this website or use it for fraudulent, unlawful, harmful, or unauthorized purposes.

You may not attempt to interfere with the operation, security, or functionality of the website.

Limitation of Liability

To the fullest extent permitted by applicable law, My Sweet Suga is not responsible for damages resulting from misuse of a product, failure to follow product instructions, undisclosed allergies or sensitivities, or use of a product for a purpose other than its intended use.

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under applicable law.

Changes to These Terms

My Sweet Suga may update these Terms & Conditions from time to time.

Any updated version will be posted on this website with a revised “Last Updated” date.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Contact

Questions about these Terms & Conditions or an order may be submitted through the contact information provided on the My Sweet Suga website.

My Sweet Suga
mysweetsuga.com

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.